Dansko is committed to following the best practices to protect the health and safety of our employees, consistent with CDC, Pennsylvania, and local guidelines. These efforts include minimizing the number of employees in the distribution center at any one time, requiring face masks, enforcing social distancing, regular hand washing, enhanced site cleaning, and other measures.
Also, please note that trucking companies and other carriers may not be operating on their normal schedules, and therefore, your order may be delayed in transit.
We appreciate your continued patience and understanding under these challenging circumstances. Customer Service representatives are available by email, phone, or chat during normal business hours.
Thank you, as always, for supporting the Dansko brand.
RETURN/EXCHANGE POLICY FOR WWW.DANSKO.COM PURCHASES ONLY
If you are not 100% satisfied with the purchase you made on the WWW.DANSKO.COM website you may return the purchase in its original unworn, resalable condition and packaging within 60 days of the purchase date.
In the continental US, return shipping is free when you make an exchange via WWW.DANSKO.COM. If you are returning for any reason other than an exchange or defective product (as described in the Defective Product Policy below), upon receipt of your return, Dansko will deduct $6.00 from your refund.
To begin the return process, sign in to your account. Select the order you would like to return and click on “return”. Follow the prompts to obtain the required Dansko return authorization (RA) number and to print the FedEx pre-paid return label. Dansko does not reimburse any shipping charges associated with the original sale. Alaska and Hawaii customers, please contact Customer Service for a return or exchange. If you do not have an account with us you may complete the return process using the following link.
Please allow 5 to 7 business days from the mailing date of your return for receipt and processing at our distribution center. Refunds will be issued to the original credit card used at time of purchase. Please allow 5 to 7 business days, after return processing, for the credit to be issued to your card.
Your exchange order is placed once we complete your return. If there is a difference in cost from the item you are returning, and that difference is less than the initial item purchase price, Dansko will credit your original credit card used at time of purchase. If the difference in cost for your exchange item is greater than the initial item purchase price, Dansko will charge the difference to the credit card provided on your exchange form. Please note, exchanges are subject to availability. If the requested exchange item is unavailable, Dansko will issue a credit to your credit card used for the initial item purchase.
If you have any questions, please contact Customer Service.
Mon – Thu 8:00AM – 5:30PM; Fri 8:00AM – 5:00PM Eastern Time
Phone: 1-800-DANSKO-4, (1-800-326-7564)
Email: firstname.lastname@example.org, please allow up to 3 business days for a response.
Dansko guarantees our product from manufacturer’s defects within a reasonable amount of time and wear/use. If you believe that your purchase from the WWW.DANSKO.COM website has a defect, please contact Customer Service immediately to arrange for a return for inspection. If we find that the product contains a manufacturer’s defect, we will replace it.